Good questions. Straight answers.

It uses the same numbers we do: home size, stairs, packing, crew and travel. Your final bill follows the actual time on move day, so we show a realistic low and high. Specialty items like pianos or safes are reviewed and priced separately.

The truck, furniture pads, stretch wrap, floor runners, dollies and equipment, plus loading, driving and unloading. Two movers and a truck are $165 an hour, and each extra mover adds $30. See the full pricing breakdown.

Yes, 3 hours, which is $495 with two movers. After that you pay for the time the crew works.

Pickups inside San Antonio city limits have no travel fee. Pickups anywhere else pay one flat $35, charged once, including enclave cities like Alamo Heights whose addresses often say San Antonio. Your instant price checks the exact pickup address against the city limits. See the areas we serve.

Moves that run 7 hours or longer get a $165 credit, the value of one hour at the base rate, whatever size crew you book.

It's an estimate, not a fixed quote. The final bill follows the actual time worked, and if the job on the day is very different from your request, your crew lead tells you before any extra work starts.

Booking is free. After we confirm your date, a deposit worth your crew's first hour holds it and is credited to your bill. You pay the balance when the work is finished, before the crew leaves; accepted payment methods are in your confirmation.

No. Booking online is free. Your date is confirmed when we confirm it with you directly, and only then do we ask for the deposit.

Two to four weeks is ideal, especially near the end of the month and in summer. We can often help sooner, so send a request and we'll tell you what's open. See the best time to move.

You pick a morning, afternoon or flexible window when you book, and your move lead confirms the arrival window the day before.

Tell your move lead as soon as you know and we'll find the closest open window. Cancel or reschedule with enough notice and your deposit is refunded or moved to the new date; the exact window is in our Terms of Service.

If we need to cancel or reschedule, for example because of severe weather, you can choose a new date or get your deposit back in full.

You, or an adult you authorize, need to be there at the start and the end of the move.

You do, at both addresses, including any building approvals. Tell us what the building requires when you book so we can plan around it. Our apartment moving page has a checklist.

Hazardous materials like fuel, propane, paint, chemicals and ammunition, and anything illegal. Keep cash, jewelry, medication, important documents and keys with you.

Pack and label boxes by room, save a parking spot near the door, empty and defrost the fridge the night before, and set aside anything that isn't coming. Our moving checklist has the full timeline.

Every move includes furniture pads, stretch wrap and floor runners. Protection is never an add-on or an upcharge.

Point out any visible damage before the crew leaves and we'll work with you to make it right. Our Terms of Service explain the protection that applies by default and how long you have to file a claim.

Our terms don't cover items you packed yourself when the box shows no outside damage. If you're worried about fragile rooms, have us pack them.

Yes. Book packing on its own, or labor only if you already have a rental truck, container or pod. Both are options in the booking flow.

Yes. Add them when you book and your move lead will review the item, the access and the equipment needed, then confirm the price before move day. More on specialty items.

Yes, small and mid-size offices and other small commercial spaces. See office moves.

San Antonio and the cities around it, including New Braunfels, Boerne, Schertz, Cibolo, Helotes and Castroville. See every area we serve.

No, we're a local mover. For a long-distance move we can still pack, or load the truck or container you're taking.